Client Services Manager

The IOAS is a leading mission driven non-profit organization incorporated in North Dakota, USA with staff based in Argentina, Bangladesh, Brazil, Canada, Germany, Greece, Hungary, India, Italy, Spain, Slovenia, the United Kingdom and the USA.  We work in the field of accreditation and assessment of bodies engaged in inspection and certification of organic and sustainable agriculture and related fields. Our work in oversight of conformity assessment assists in the development of various private and regulatory schemes by enhancing fairness for producers and building trust in ‘eco-labels’ by consumers.

We work with an increasing number of scheme owners (COSMOS, Canadian Food Inspection Agency, European Commission, GlobalG.A.P., GOTS, IFOAM, NATRUE, Textile Exchange) and the accreditation and assessment services we provide cover organic agriculture, sustainable agriculture, organic textiles, organic and natural cosmetics, recycled products, animal welfare claims, fair trade, social compliance and food safety. IOAS clients are based all over the world.

The day-to-day work of the IOAS is performed by a team of core staff with support from a number of contracted assessors and technical experts. For more information about our work, please visit www.ioas.org.

As a result of expanding workloads and exciting changes in how we work, we are seeking a Client Services Manager. The Client Services Manager is responsible for the administration of IOAS clients in all aspects of the processing of applications for accreditation to ensure the delivery of all Accreditation Schemes with high integrity and exceptional client service. You will work with a multi-national team and be working with clients all over the world. The role will suit candidates in the early stages of their career with enthusiasm for IOAS core values of integrity, quality, innovation and overall improving the quality of life for people and the planet.

TERMS

  1. This is a full-time, long term role and you will be contracted as self-employed unless you are based in the USA;
  2. You will work from your own home office. Some travel may be required. IOAS will pay basic office costs and all travel related expenses.
  3. You are obligated to do the work independently; it shall not be subcontracted in any capacity;
  4. You will receive a complete induction and ongoing training.
  5. Full time salary will be $40,000 USD or equivalent.

Requirements

Successful applicants will be able to demonstrate the following:

  • Previous experience and familiarity working with databases, spreadsheets and Microsoft applications;
  • Previous experience and interest in a customer facing role;
  • Excellent organizational skills and enjoyment in being detail oriented and methodical;
  • Experience with organic certification or accreditation is desirable but not essential;
  • Fluency in spoken English is essential with an ability to write clear, well-structured correspondence;
  • At least one other language is desirable.

Applicants must be able to work on their own as well as part of a team, show good attention to detail and maintain the highest level of integrity. Computer literacy is essential.

Application

Please submit a cover letter explaining your interest in this role along with Curriculum Vitae, references, and copies of applicable certifications/qualifications to info@ioas.org with subject line ‘2109 CSM recruitment, Attn: David Crucefix

Closing date

October 1, 2021