Complaints and Feedback

ABOUT

We’re committed to constant improvement.

That’s why we welcome feedback of all kinds, including complaints. We want you to help us get better at what we do.

FEEDBACK

How to give feedback

Check the Standards Development page to see if the standard you want to give feedback on is under revision. If so, you can provide feedback within the revision process.

Go to Standards Development

You can submit any feedback or questions for us using the contact form.

Go to contact form

If you need help with any of our systems you can speak to the system administrator directly or use our contact form.

Go to contact form

We recommend you submit any complaint about a certified organization to that organization. They are all required to have a complaints process in place. If you prefer to speak to us directly, you can use our complaints form.

Go to complaints form

We recommend you submit any complaint about a certification body to that body. They are all required to have a complaints process in place. You can find the accreditation body for each certification body by following the link from the name of the standard in the list of certification bodies. If you prefer to speak to us directly, you can use our complaints form.

Go to complaints form

If you know which certification body a logo misuse or fraud case relates to, we recommend you submit any complaint to that certification body. All of them are required to have a complaints process in place. If you prefer to speak to us directly, you can use our complaints form.

Go to complaints form

You can submit any complaints about us using our complaints form.

Go to complaints form
HINTS AND TIPS

Help us to help you

Please give us as much evidence to support your complaint as you can. Photos, copies of documents, and descriptions of what you’ve seen are key to processing any complaint.

Please submit complaints using the complaint form. This makes sure we have all of the information which we need to process the complaint, and that it’s received by the correct person.

We receive and process all complaints. Depending on the complaint, we might not follow up with the complainant or might not be able to provide detailed information about how the complaint can be resolved.