We’re committed to constant improvement.
That’s why we welcome feedback of all kinds, including complaints. We want you to help us get better at what we do.
FEEDBACK
How to give feedback
General feedback on our standards and policies
Check the Standards Development page to see if the standard you want to give feedback on is under revision. If so, you can provide feedback within the revision process.
Other feedback on our work
You can submit any feedback or questions for us using the contact form.
Problems accessing our systems
If you need help with any of our systems you can speak to the system administrator directly or use our contact form.
Complaints about a certified organization
We recommend you submit any complaint about a certified organization to that organization. They are all required to have a complaints process in place. If you prefer to speak to us directly, you can use our complaints form.
Complaints about a certification body
We recommend you submit any complaint about a certification body to that body. They are all required to have a complaints process in place. You can find the accreditation body for each certification body by following the link from the name of the standard in the list of certification bodies. If you prefer to speak to us directly, you can use our complaints form.
Misuse of our standard logos or fraud
If you know which certification body a logo misuse or fraud case relates to, we recommend you submit any complaint to that certification body. All of them are required to have a complaints process in place. If you prefer to speak to us directly, you can use our complaints form.
Complaints about us
You can submit any complaints about us using our complaints form.